FAQ
🛍️ Orders & Payments
Can I return my order?
Yes, if you are not entirely satisfied with your order you can return within 60 days for a full refund or exchange.
All products must be unused, in their original packaging, with labels still attached.
Postage is to be paid by the buyer. Please used a tracked service as The Urban Kitty are not held responsible for any loss or damages caused, during return.
Can I exchange for a different size?
Yes, size exchanges are accepted for any unused item (subject to stock availability), providing the item has not been worn and the original tags are still attached.
What if my order arrives damaged or defective?
Contact us within 5 days of delivery, with full details of the damage and we’ll make it right.
What payment methods do you accept?
We accept major credit cards, apple pay, Klarna, and other secure payment options shown at checkout.
🚚 Shipping & Delivery
How long is delivery?
We aim to have your order shipped within 1-2 working days. We offer reliable 48-hour UK delivery from £1.99, and free shipping on all orders over £50. Full details will be provided in your confirmation email.
Where do you ship from?
Shipping is from West Midlands, UK.
Do you ship overseas?
Not right now, but this is something that is coming very soon!
Sign up and be the first to hear about it.
🎀 Product Information
How do your QR code cat tags work?
You can find full details on how our tags work here: QR code tag page.
Are your harnesses restrictive?
No. When fitted correctly our products should never restrict your cats movements when walking or jumping.
Are your harnesses truly escape-proof?
Our step In design minimises the risk of escape. No harness is 100% escape proof, but when fitted correctly, ours are designed to significantly reduce the risk.
What if the harness doesn’t fit my cat correctly?
No problem, just return your item in it’s original condition for an exchange. Items will not be accepted without their original tags.
Can my cat wear the harness all day?
Harnesses are intended for supervised outdoor adventures, not all day use. Prolonged use may cause discomfort. If your cat is new to harness training, introduce them slowly and monitor your cat carefully.
How do I know which size to order?
Use our detailed size guide and measure your cat’s chest and neck carefully. When in doubt, size up and adjust for comfort.
What makes your products different from other cat brands?
Unlike other brands, our products are suitable for most cat breeds, of all ages.
Our cat harness is available in various sizes, which means you can choose a harness tailored specifically for your feline. Say goodbye to one size fits all.
Take a look at our size guide for more information.
Are your harnesses safe for car travel?
Our cat harnesses are not crash-tested and should be used at your own discretion.
🫧 Care & Maintenance
How do I wash my cat harness?
To get the most out of your harness, hand or machine wash on gentle cycle, in cool water. Air dry only.
How do I care for and maintain my cat's collar?
We recommend regularly checking the collar to ensure it fits correctly as your cat grows. Check the bell periodically to ensure that it is securely attached and shows no signs of loosening.
🐈⬛ Breeds & Behaviour
Can I leave my cat unattended when wearing a harness?
No, you must always supervise your cat when wearing a harness.
Can nervous or rescue cats use your products?
Yes, but extra care should be taken when introducing harnesses. Always supervise and never force wear. Again, small introductions are key to successful harness training.
My cat hates clothes/harnesses, will this work?
Some cats need additional time and training to adjust. We recommend slow introduction, positive reinforcement, and patience.
My cat is walking funny, does this mean the harness doesn't fit correctly?
No, this is perfectly normal.
For any cat, a harness can feel strange. It is very common for a cat to stop walking or roll on the floor when introducing them to a harness. This is very normal behaviour and with time, their movement will return to normal with minimal restrictions.
🐾 Brand & Community
What makes your products different to other cat brands?
Unlike other brands, our products are suitable for most cat breeds, of all ages.
Our cat harness is available in various sizes, which means you can choose a harness tailored specifically for your feline. Say goodbye to one size fits all.
Take a look at our size guide for more information.
Can I tag you on social media?
Absolutely, tag us at: https://www.instagram.com/the.urban.kitty to be featured.
Do you offer collaborations?
Yes, reach out to us at contact@theurbankitty.com or check out our ambassador page for more information.
Do you offer wholesale?
Yes, reach out to us at contact@theurbankitty.com for more information.
💌 Customer support
Any questions?
If you have any other questions please feel free to contact us through our contact page, or at: contact@theurbankitty.com
We will be happy to assist you.